Frequently asked questions – If you have a question or are having trouble with our online shop, this page may help you.
Q1: I tried to place an order online but could not complete the transaction or did not receive an order confirmation email.
A1: There are a few reasons why your order was not complete.
1) Incorrect billing address – Our credit card processing company checks for the correct billing information. If you checked the button that says “Same as shipping address” but you do not live there, this is the case.
2) AMEX – To cover the extra cost for accepting AMEX, we add an extra fee to your order. This cannot be processed online. Please call us during our business hours, or try again with VISA, Master, or Apple Pay.
3) Delivery address is outside our service area – If the delivery address is not found on the list HERE, it means we do not deliver to the address. Please call us during our business hours if you need flowers for an event. We may be able to make an exception depending on the size of the order and/or our availability.
4) Incorrect email address – Your order confirmation email was sent to the email address you entered during the checkout process. Please call us. We will check to see if we have received your order.
Q2: Where do I specify my order delivery date and card message during the checkout?
A2: Once you add a product in your cart, there will be a field for your requested delivery date and card message. The information should be typed in there. Note: We handwrite on a small complimentary message card if the card message is within 20 words. If you would like to send a longer message, please consider purchasing a greeting card which is available online. In case you provide a card message that exceeds 20 words and did not order a greeting card, we will attach a packing list with the entire message printed. In case no card message was provided, we will deliver your order without it.
Q3: Where is your service area?
A3: Our standard service area includes Berkeley, Lafayette, Moraga, Oakland (with some exceptions), Orinda, Piedmont, and the surrounding area. Please visit THIS PAGE for more information.
Q4: When and how will my order be delivered?
A4: Our order cut-off for same day delivery is at noon Pacific Time. Orders that come in after the cut-off will be delivered on the next business day even if you request same day delivery.
Our standard local delivery window is between 1:00 PM and 5:00 PM. This means that your order may not arrive until 5:00 PM. If you would like to make sure that the flowers arrive early, we suggest that you request the delivery a day early. If you need to expedite your order delivery, we offer Expedited Delivery Options.
Delivery to a house – We will take the flowers to the door and ring the bell. If there is no answer, we will leave them on the porch.
Delivery to an apartment – We will contact the recipient (or someone who lives with them) to arrange a time of the delivery in case they have to be home to receive the flowers. If they can buzz us in remotely, we will take the flowers to the door and leave them there. If there is a leasing office or security on the premises, we can leave them there, too. In case we do not hear back from the recipient, it may result in delayed delivery.
We assume that the recipient will be available to receive the flowers on your requested delivery date. We take no responsibility for damaged or stolen flowers once delivered so please be sure to find out whether the recipient will be around. There will be an additional delivery charge for redelivery. Redelivery is only available for 24 hours after the first attempt.
Q5: Can I request a delivery date and time?
A5: You may request a delivery date during the check out process. Standard home deliveries occur between 1:00 PM and 5:00 PM. Order deliveries are scheduled after 12:00 PM everyday in the most efficient order. If you need your order to be delivered at a specific time, we will prioritize your order delivery for $30.00. If you need something urgently, we offer rush service. Please read more about these additional services HERE. For events, we will deliver at your requested time. You will be notified by email once the delivery has occured.
Q6: How much does an arrangement cost?
A6: Our vase arrangement of the day starts at $79 and available for both pickup and delivery within our service area. If you would like a custom design, we offer Standard for $150, Deluxe for $200, and Premium for $300. For delivery, an additional fee ($12-$40 depending on the zip code of the delivery address) will occur. For more information about our minimum order values and delivery fees, check out HERE. Please visit ORDER FLOWERS for more information. Call us at 510-898-1701 for questions for custom pricing.
Q7: Will you deliver to a home/business/hotel/hospital/senior home?
A7: Yes, we deliver to residences, businesses, hotels, hospitals, and senior homes in the area. We will leave the flowers at the reception desk or with the security guard depending on the facility’s policy. For the safety of the recipient and our crew, we do not take the flowers to their room.
Q8: Do you deliver flowers to a funeral?
A8: Absolutely. We deliver to funeral homes, churches, and temples in our service area. Please provide the deceased person’s name and the name of the venue. We will contact the venue and find out when the delivery needs to arrive. Read more about funeral flowers HERE.
Q9: Can I come to your shop and pick what I want?
A9: We are a studio based business. Our studio is not equipped to have customers come in. Instead, we offer a complementary consultation over the phone, email or text where you can make requests and ask questions.
Also, we share photos of our work on our website, Instagram, Facebook, Google local business, and Yelp. If you see something you like, please send us a screenshot. It will be helpful for our designer to know what you would like.
Q10: Can I come pick up some flowers?
A10: Of course! Please place your order first, then let us know when you will be here to pick up your order. We will have it ready for you.
Q11: Can you send me a photo of the finished design?
A11: Please understand that, as a florist, our first priority is to create beautiful designs and deliver them to the correct address on time.
Q12: Do you sell artificial flowers?
A12: No, we sell fresh flowers only. Michael’s has a variety of artificial flowers.
Q13: Do you carry dry flowers?
A13: We do not have many dry flowers in stock but may be able to source them if you give us enough time.
Q14: Do you sell plants?
A14: We do sell house plants such as Orchids, indoor plants, and potted succulents. Order Orchids and plants HERE. If you are looking for garden plants, please contact a nursery.
Q15: Do you resell bulk flowers for my DIY project?
A15: No, we don’t sell bulk flowers.
Q16: I’m looking for low-cost wedding flowers. Can you send me a quote?
A16: Our bridal bouquet starts at $250. All of our wedding orders are custom. We do not offer package deals. If you really want to save money, please consider DIY.
Q17: Do you make a corsage/boutonnire/graduation lei?
A17: Because these things are time-consuming but people do not want to pay much for them, we do not offer them during our busy time. If you are looking for a low cost corsage, boutonnire, or graduation lei, we suggest that you try local grocery stores.
Links to our services:
Visit us on Google Maps and read what our customers say about us.
Need to talk to us? Please call 510-898-1701 during our business hours or send us an email.