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Terms and Conditions for Home Delivery Service

Naho’s Floral Design strives to provide the best customer service available. It is our belief that as a real flower shop, we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:

If any customer claims an order was not delivered, we ask that we are given at least 24 hours to investigate and to determine what has occurred. In many cases, delivery was attempted but either the recipient was not home/office and/or no neighbors were available to accept the order.

If it is determined that Naho’s Floral Design did not make the delivery attempt, it is our policy that we will provide you with a refund.

Naho’s Floral Design reserves the right to reject any order provided to us that we deem questionable or possibly fraudulent. When Naho’s Floral Design receives an order, we review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email or phone call to the sender to inform them of the situation to determine if the information was provided in error.

“Substitutions Allowed” – Naho’s Floral Design will always attempt to fulfill an order as closely as possible. However if the container, flowers, plants or other items that comprise the order are unavailable, the order will be substituted with content equal to the original value of the order.

If the customer has picked up the floral arrangement or plant, and has seen the quality of the flowers, it is the responsibility of the customer to then care for the flowers once it has left the studio. No refunds will be given if any question of the quality of the arrangement is not given within 24 hours.

When a customer allows substitutions, this means that the sender is allowing Naho’s Floral Design to use flowers or flowers they have on-hand to work with while trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so. In cases of specialty items, such as items in a ceramic container, a different container with similar value will be used.

Incorrect Address/Re-Delivery Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject to an additional delivery charge.

Cancellations

Should any customer place an order through Naho’s Floral Design and then need to cancel the order, the cancellation must be made prior to the delivery of the order. There will be a 50% restocking fee for the cancellation. If you need to cancel an order after you place it, it is best if you call us at 510-898-1701 for a faster response. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. If the customer can provide new, correct information so that the order can then be properly delivered then Naho’s Floral Design will complete the delivery.

Refund & Return Policy

Naho’s Floral Design stands behind every product we sell. We offer our 100% Customer Satisfaction Guarantee with every flower arrangement that we design and deliver for 24 hours. If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact us 510-898-1701 within the first 24 hours after the delivery. We will do whatever it takes to make it right. Because, if you’re not satisfied, neither are we. We will work through the issue and determine a solution. It may involve a full or partial refund for your purchase, a gift card or a replacement of the original arrangement.

If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Naho’s Floral Design within the first 24 hours after the delivery. In almost every case, we will gladly replace the arrangement with one of equal or greater value, free of charge.

No refunds or replacements will be made for any order should the recipient or sender not notify Naho’s Floral Design within 24 hours of the original delivery date.

If you request an order delivery to a residence but there is no one home to receive it on the requested day, Naho’s Floral Design will attempt to deliver it on the next business day. In case we are unable to reach the recipient or no one will be home to receive it, you may choose an alternative delivery address to which Naho’s Floral Design delivers. If the flower arrangement was not delivered after the end of the second day, it will be considered complete and no refund can be issued.

If you place an order to be delivered to a recipient at work or in a facility, Naho’s Floral Design will first try to deliver the flower arrangement to the recipient. Depending on the recipient’s work schedule or the security/safety policy of their workplace or the facility, Naho’s Floral Design may leave the arrangement at the reception desk or with a security guard.

Naho’s Floral Design is not responsible for any order where the recipient refuses to accept the item. Naho’s Floral Design will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

Naho’s Floral Design
7080 Westmoorland Dr,
Berkeley, CA 94705

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