Frequently Asked Questions


Naho’s Floral Design | Frequently Asked Questions (FAQ) – If you have a question or are having trouble with our online shop, this page may help you.

Q1: I tried to place an order online but could not complete the transaction or did not receive an order confirmation email.

A1: Here are the possible reasons why

1) Incorrect billing address – Our credit card processing company checks for the correct billing information. Please enter the address your credit card is associated with.

2) Delivery address is outside our service area – If the delivery address is not found on the list HERE, it means we do not normally deliver to the address. Please call us during our business hours if you need flowers for an event. We may be able to make an exception depending on the size of the order and/or our availability.

3) Incorrect email address – Your order confirmation email was sent to the email address you entered during the checkout process. Please check your spam folder first. If you don’t see it, please call us. We will be happy to check to see if we have received your order.

Q2. Login error – I’m a returning customer. When I tried to place an order online, the website took me to a login page but I don’t have my password.

A2. We apologize for the inconvenience. We recently switched our e-commerce platform. Our new system recognizes your email address but doesn’t have a password associated with your account. Please set a password using the “Lost your password” option on the login page. To checkout as a guest, please use a different email address.

If you need further assistance, please give us a call at 510-898-1701. We are always happy to take your order over the phone.

Q3: How do I specify “Pickup” during checkout?

A3: Once you added what you like to your Cart, enter Berkeley, CA 94705 in the Calculate Shipping under Cart totals and click on “Proceed to checkout”. You will see “Local pickup (7080 Westmoorland Dr. Berkeley, CA 94705) and “Standard Delivery under Your Order. Make sure to choose “Local pickup”.

Q4: Where is your service area?

A4: Our standard service area includes Berkeley, Lafayette, Moraga, Oakland (with some exceptions), Orinda, Piedmont, and the surrounding area. Please visit THIS PAGE for more information.

Q5: When and how will my order be delivered?

A5: Our order cut-off for same-day delivery is at noon Pacific Time. Orders that come in after the cut-off will be delivered on the next business day unless a future delivery date is specified.

Our standard local delivery window is between 1:00 PM and 5:00 PM. This means that your order may not arrive until 5:00 PM. If you would like to make sure that the flowers arrive early, we suggest that you request the delivery a day early. If you need to expedite your order delivery, we offer Expedited Delivery Options.

Delivery to a house – We will take the flowers to the door and ring the bell or knock. If there is no answer, we will leave them on the porch.

Delivery to an apartment – We will contact the recipient (or someone who lives with them) to arrange a time of the delivery in case they have to be home to receive the flowers. If they can buzz us in remotely, we will take the flowers to the door and leave them there. If there is a leasing office or security on the premises, we can leave them there, too. In case we do not hear back from the recipient, it may result in delayed delivery.

We assume that the recipient will be available to receive the flowers on your requested delivery date. We take no responsibility for damaged or stolen flowers once delivered so please be sure to find out whether the recipient will be around. There will be an additional delivery charge for redelivery. Redelivery is only available for 24 hours after the first attempt.

Q6: Can I request a delivery date and time?

A6: You may request a delivery date during the checkout process. Standard delivery occurs between 1:00 PM and 5:00 PM. Order deliveries are scheduled after 12:00 PM every day in the most efficient order. If you need your order to be delivered at a specific time, we will prioritize your order delivery for $15.00 (for same-day delivery, it will be rush service: $25). If you need something urgently, we offer rush service. Please read more about these additional services HERE. For events, we will deliver based on the event schedule. You will be notified by email once the delivery has occurred.

Q7: How much does an arrangement cost?

A7: Our vase arrangement of the day starts at $79 and is available for both pickup and delivery within our service area. If you would like a custom design, the price varies depending on the size and flowers. Please call us for a quote. For delivery, an additional fee ($12-$50 depending on the zip code of the delivery address) will occur. For more information about our minimum order values and delivery fees, check out HERE. Please visit ORDER FLOWERS for more information.

Q8: Will you deliver to a home/business/hotel/hospital/senior home?

A8: Yes, we deliver to residences, businesses, hotels, hospitals, and senior homes in the area. Depending on the facility’s policy, we will leave the flowers at the reception desk or with the security guard. For the safety of the recipient and our crew, we do not take the flowers to their room.

Q9: Do you deliver flowers to a funeral?

A9: Absolutely. We deliver to funeral homes, churches, and temples in our service area. Please provide the deceased person’s name and the name of the venue. We will contact the venue and find out when the delivery needs to arrive. Read more about funeral flowers HERE.

Q10: Can I come to your shop and pick what I want?

A10: We are a studio-based business. Our studio is not equipped to have customers come in. Instead, we offer a complimentary consultation over the phone, email, or text where you can make requests and ask questions.

Also, we share photos of our work on our website, Instagram, Facebook, Google Local Business, and Yelp. If you see something you like, please send us a screenshot. It will be helpful for our designer to know what you would like. Please note that we are unable to make exact copies of any designs you see on the Internet.

Q11: Can I come to pick up some flowers?

A11: Of course! Please place your order first, then let us know when you will be here to pick up your order. We will have it ready for you.

Q12: Can you send me a photo of the finished design?

A12: Please understand that, as a florist, our priority is to create beautiful designs and deliver them to the correct address on time.

Q13: Do you sell artificial flowers?

A13: No, we sell fresh flowers only. Michael’s has a variety of artificial flowers.

Q14: Do you carry dry flowers?

A14: We do not have many dry flowers in stock but may be able to source them if you give us enough time.

Q15: Do you sell plants?

A15: We do sell house plants such as Orchids, indoor plants, and succulents. Order Orchids and plants HERE. If you are looking for garden plants, please contact a nursery.

Q16: Do you resell bulk flowers and supplies for my DIY project?

A16: No, we don’t sell bulk flowers or supplies.

Q17: I’m looking for low-cost wedding flowers. Can you send me a quote?

A17: Unfortunately, we are currently not accepting new customers for weddings. If you are an existing customer or referred by one, please let us know.

Q18: Do you make a corsage/boutonnire/graduation lei?

A18: We offer simple bouttonnieres and corsages. If you are looking for a low-cost graduation lei, we suggest that you try local grocery stores. We make leis but are not able to compete with them.

Links to our services:

Order FlowersEvent Flowersand Sympathy Flowers

Read Reviews:

Visit us on Google Maps and read what our customers say about us.

Need to talk to us? Please call 510-898-1701 during our business hours or send us an email.