Frequently Asked Questions (FAQ) – If you have a question or are having trouble with our online shop, this page may help you.
Q1: I tried to place an order online but could not complete the transaction or did not receive an order confirmation email.
A1: If you are experiencing issues with your order or haven’t received a confirmation, please check the following:
1) Verification of Billing Address: For your security, our processor requires that the billing address entered matches the one on file with your bank. Please ensure the street address and zip code are associated with the credit card being used.
2) Delivery Service Area: We currently deliver to specific locations within our local area.
Check Your Zip Code: You can view our full list of delivery areas HERE.
Special Requests: If your address is outside our standard zone, please call us during business hours. We may be able to make an exception for large events or special orders depending on our current schedule.
3) Email Confirmation & Spam: Once an order is placed, a confirmation is automatically sent to the email provided at checkout.
Check Spam: If you don’t see it in your inbox, please check your junk/spam folder.
Still Missing? If you suspect there was a typo in your email address, please give us a call. We would be happy to verify that your order was successfully received.
Q2. Login error – I’m a returning customer. When I tried to place an order online, the website took me to a login page but I don’t have my password.
A2. We have upgraded our e-commerce platform to serve you better. While our new system recognizes your email address, your previous password was not transferred for your security.
To reactivate your account: Please visit the login page and select “Lost your password?” to create a new one.
To checkout as a guest: Simply use an alternative email address at checkout. We apologize for this extra step and appreciate your continued support!
If you need further assistance, please give us a call at 510-898-1701. We are always happy to take your order over the phone.
Q3: How do I specify “Pickup” during checkout?
A3: Enter Pickup Location (Crucial): To trigger the “Pickup” option in our system, you must enter the full address and extended ZIP code exactly as shown:Address: 7080 Westmoorland Dr, Berkeley, CA 94705-1755 *Note: If you only enter 94705, the system will default to delivery and apply a shipping charge. Please visit our LOCAL PICKUP page for complete instructions.
Q4: Where is your service area?
A4: Our standard service area includes Berkeley, Lafayette, Moraga, Oakland (with some exceptions), Orinda, Piedmont, and the surrounding area. Please visit THIS PAGE for more information.
Q5: When and how will my order be delivered?
A5:
Ordering Deadlines:
Same-Day Delivery: Please place your order by 11:00 AM PT.
Late Orders: Orders received after the cut-off will be scheduled for the following business day unless a future date is selected.
Delivery Timing:
Standard Window: Our standard delivery hours are between 1:00 PM and 5:00 PM, but this window may be extended during peak times. Our priority is to ensure that each order is delivered with care and accuracy. We appreciate your patience and understanding.
Early Arrival: If you need flowers to arrive earlier in the day, we recommend scheduling the delivery for one day prior.
Expedited Service: For time-sensitive requests, please select one of our Expedited Delivery Options at checkout.
Residential Delivery Protocols
Houses: We will knock or ring the bell upon arrival. If no one is available, the arrangement will be left in a secure location on the porch. In the event of a locked gate, we will contact the recipient for access. For the safety of the driver, we may not enter behind a gate unless we have a clear view of the area inside. If we cannot reach the recipient, the flowers may be left outside the gate.
Apartments & Condos: To ensure successful delivery, we will contact the recipient to coordinate access. We can leave the flowers at the door (if buzzed in) or with a leasing office/security desk. Please note: If we cannot reach the recipient, delivery may be delayed.
Important Terms & Redelivery: We kindly ask that you confirm the recipient will be available on the delivery date.
Responsibility: Once a delivery is completed, we are not responsible for flowers that are damaged by the elements or stolen.
Redelivery: If a second delivery attempt is required, an additional delivery fee will apply. Redelivery must be scheduled within 24 hours of the initial attempt to ensure floral freshness.
Q6: Can I request a delivery date and time?
A6:
Standard Delivery: You may select your preferred delivery date during checkout. Our standard delivery window is between 1:00 PM and 5:00 PM. To remain as efficient as possible, our daily routes are finalized and scheduled just after 11:00 AM.
Priority & Rush Services: If you require your arrangement to arrive at a specific time, we offer the following upgrades:
Priority Delivery ($15.00): Guaranteed delivery at a specific time of your choosing.
Rush Service ($25.00): For same-day orders that need immediate, high-priority handling.
Learn more about our Additional Delivery Services HERE.
Events & Coordination: For event and funeral orders $250 or more, we automatically coordinate our arrival based on the event schedule. You do not need to purchase a priority upgrade for these orders.
Delivery Confirmation Rest assured that your flowers have arrived; you will receive an automatic email notification the moment the delivery is completed.
Q7: How much does an arrangement cost?
A7:
Daily Arrangements: Our signature “Vase Arrangement of the Day” starts at $79 and is available for both local pickup and delivery. This is a perfect choice for those who want a beautiful, seasonal design curated by our florists.
Custom Designs: Looking for something unique? We love creating custom arrangements. Pricing for custom work varies based on the size, style, and specific floral varieties used. Please call us directly for a personalized quote.
Delivery Information
Fees: Delivery charges range from $12 to $50, calculated based on the recipient’s zip code.
Service Area: To view our minimum order requirements and specific delivery fees by area, please click HERE.
Ready to get started? Visit our ORDER FLOWERS page to browse our current selection or place your order online.
Q8: Will you deliver to a home/business/hotel/hospital/senior home?
A8: Local Delivery Locations:
We are pleased to offer delivery to a wide range of locations within our service area, including:
Residences & Businesses
Hotels & Hospitals
Senior Living Communities
Delivery Protocols: In accordance with facility policies and to ensure the safety of both our recipients and our delivery team, we do not deliver directly to individual guest rooms or patient rooms. Instead, our team will coordinate with the facility to leave your arrangement at the reception desk, concierge, or security station. These staff members will then ensure the flowers are handled according to the building’s specific internal procedures.
Q9: Do you deliver flowers to a funeral?
A9: Absolutely. We provide reliable delivery to all funeral homes, churches, and temples within our service area. To ensure a seamless delivery, please include the name of the deceased and the name of the venue with your order.
Timing & Priority: Because we treat funerals as time-sensitive events, we guarantee your arrangement will arrive prior to the start of the service.
Orders over $250: Receive complimentary scheduled delivery at no extra cost.
Orders under $250: Please select the Priority Delivery option during checkout to ensure a specific arrival window.
Our team will personally coordinate with the venue to confirm the exact delivery requirements. For more guidance, you can read more about our Funeral Flowers.
Q10: Can I come to your shop and pick what I want?
A10: Our Design Studio
To maintain our focus on high-quality design and fresh inventory, we operate as a private, studio-based business. While our studio is not open for walk-in traffic, we provide a dedicated, personalized experience through our digital platforms.
Personal Consultations: We are happy to offer complimentary consultations via phone, email, or text. This allows you to share your vision and ask questions directly with our team from the comfort of your home.
Inspiration & Customization: You can explore our latest work on our website or follow us on Instagram (@nahos_floral), Facebook, Google, and Yelp.
Share Your Vision: If you see a design you love, please send us a screenshot! It is incredibly helpful for our designers to understand your style and preferences.
Artistic Integrity: Please note that while we use inspiration photos to guide our work, we do not make exact copies. Each arrangement is a unique creation tailored to the season’s best blooms and our artistic style.
Q11: Can you send me a photo of the finished design?
A11: Please understand that, as a florist, our priority is to create beautiful designs and deliver them to the correct address on time.
Q12: Do you sell artificial flowers?
A12: No, we sell fresh flowers only. Michael’s has a variety of artificial flowers.
Q13: Do you carry dry flowers?
A13: We do not have many dry flowers in stock but may be able to source them if you give us enough time.
Q14: Do you sell plants?
A14: We do sell house plants such as Orchids, indoor plants, and succulents. Order Orchids and plants HERE. If you are looking for garden plants, please contact a nursery.
Q15: Do you resell bulk flowers and supplies for my DIY project?
A15: No, we don’t sell bulk flowers or supplies.
Q16: I’m looking for low-cost wedding flowers. Can you send me a quote?
A16: All of our wedding floral arrangements are custom-designed to reflect your unique vision. To provide you with an accurate quote, we require detailed information. Please visit our Wedding Order Policies and Guidelines.
Q17: Do you make a corsage/boutonniere/graduation lei?
A17: Event Florals & Leis
We specialize in custom corsages and boutonnieres designed exclusively for events; please note that we do not offer these as individual, stand-alone purchases.
Leis: To ensure we have the freshest blooms available, please keep the following in mind:
Pre-Orders Only: Because our leis are specially handcrafted, we require pre-orders to guarantee availability for your celebration.
Colors & Varieties: Nature is unique! While we strive for consistency, colors may vary slightly based on the freshest seasonal availability.
Group Orders: We currently specialize in multiple-lei orders. This is perfect for families, friends, or groups celebrating together!
Pricing:
Single Orchid Lei: $48, Double Orchid Lei: $78 each
Interested in placing an order? Contact us or give us a call to check our current availability.
Links to our services:
Order Flowers, Event Flowers, and Sympathy Flowers
Read Reviews:
Visit us on Google Maps and read what our customers say about us.
Need to talk to us? Please call 510-898-1701 during our business hours or send us an email.